Privacy Policy

At Citrusy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you share with us while using our website and services.

1. Information We Collect

When you browse our website, create an account, or make a purchase, we may collect the following types of personal information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • IP address, browser type, and device information (used for analytics and security)

We may also collect non-personal data through cookies and similar technologies to improve functionality and enhance your experience on our site.

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • Processing and delivering your orders
  • Communicating updates, promotions, and transactional details
  • Providing customer support
  • Improving our website, services, and shopping experience
  • Detecting, preventing, and addressing technical or security issues
  • Complying with applicable legal obligations

We do not sell or rent your personal data to third parties.

3. Data Sharing and Third Parties

We may share your information with trusted third-party service providers that help us operate our business, such as:

  • Secure payment gateways
  • Shipping and logistics partners
  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads)

These partners are contractually required to protect your data and use it solely for the services they provide on our behalf.

4. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Once your data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

Depending on your region, you may have certain rights regarding your personal data, including:

  • Accessing the data we hold about you
  • Requesting correction or deletion
  • Opting out of marketing communications
  • Withdrawing consent where applicable

You can manage your privacy preferences in your account settings or contact our support team directly.

6. Cookies and Tracking Technologies

We use cookies and related technologies to:

  • Remember your preferences and improve user experience
  • Analyze website traffic and performance
  • Deliver a personalized browsing and shopping experience

You can disable cookies in your browser settings, but this may affect some site features.

7. Data Security

We use industry-standard security practices to protect your data against unauthorized access, misuse, or disclosure. However, no system is completely immune to risks, so we recommend keeping your login credentials secure.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or our internal practices. All updates will be posted on this page with the most recent effective date.